FAQ

Does BigScoots offer a money back guarantee?

Yes! We offer a full 45 day money back guarantee on all of our Shared and Reseller services as well as a 30 day money back guarantee on our VPS and Hybrid services.

Can I use my free domain to transfer a domain instead?

Yes! Also remember that when transferring a domain you are adding an additional 12 months onto the remaining registration period and wont loose any months already paid for.

Do you offer custom plans/packages?

Yes – we’re willing to be flexible and design a package built for your needs. If a plan on our website doesn’t meet your requirements, please contact us with your requirements (i.e. bandwidth, space, IP addresses, etc) and we’ll happily provide you with a custom quote.

What is the setup time of my purchase(s)?

Our team is available 24/7/365 and we aim to provision all orders within 15-30 minutes. Dedicated Servers are exempt from this and the set up time will vary. Please contact our sales team if you would like an ETA for your dedicated server purchase.

 

What payment methods do you accept?

At this time, we accept payments via PayPal and Credit Card.